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Frequently Asked Questions

Answers to the most common ASCM questions

General FAQs

What is the ASCM Global Network?

ASCM collaborates with a global network of world-class organizations to initiate supply chain innovation and deliver a portfolio of products and services to our members and customers worldwide.

What is the ASCM Foundation?

The ASCM Foundation is the philanthropic channel of ASCM that collaborates with private foundations and public organizations to address pressing global challenges with a focus on building frontier and humanitarian supply chains, STEM and career awareness, workforce development, and diversity and inclusion initiatives.

How do I update my personal information on my profile?

  • Log into your ASCM Account
  • Select the drop down next to your name at the top
  • Select My Account
  • Scroll under Edit Profile
    • You can adjust last name, address, phone, DOB, and University
    • For First name changes, please send a copy of a valid photo ID and ASCM ID to
    • For address entries, please ensure no characters are included, this will delay processing of any placed orders

Are there any internet browsers not compatible to our ASCM website?

Internet Explorer and Microsoft Edge – Everything else is compatible, preference, Chrome.

How do I download a receipt of purchase?

  • Log in to your ASCM Account
  • Select the drop-down menu next to your name at the top
  • Select My Account
  • Select Order History from Left menu bar
  • Locate your order
  • Select Show Order Details
  • Select Print Order Details

Can I request a hard copy of my certificate, dictionary, or magazine?

No, we only offer electronic digital versions, except for learning system materials.

Membership FAQs

How do I become an ASCM member?

It's easy! Visit our membership page to learn more and join. 

Students, young professionals, academics and military personnel are eligible for discounts, which can be added during the join process. Contact customer support at or call 1-800-444-2742 or 1-773-867-1777 if you have questions.

How do I find an ASCM chapter or partner near me?

Visit the Partner Finder and search for your local chapter or international training partner. If you'd like to join a local membership affilation, you can add-on a membership in My Account. 

Who do I contact with membership questions?

Contact customer support at or call 1-800-444-2742 or 1-773-867-1777.

I am receiving an error message when creating a membership order

Log in using your ASCM credentials, if you do not have an account, create a new account and resubmit your order.  

Certification FAQs

How do I access my APICS certification information?

Please login to My Account to view your information.

Who do I get more information about APICS certification?

Find out more about APICS certifications by viewing our certification FAQ's. Contact customer support at or call 1-800-444-2742 or 1-773-867-1777.

Corporate Members and Group Training

Where do I find information on corporate member packages?

Please visit Corporate Membership Packages and Benefits to review options. Contact with questions.

Where do I find information on corporate talent development programs?

Please visit Corporate Talent Development Programs for program information. Contact with questions.

What is the ASCM Enterprise Certification?

The ASCM Enterprise Certification is the industry’s first and only corporate supply chain designation that demonstrates environmental, ethical and economic supply c chain excellence. As a free benefit for our corporate members, this program aims to empower organizations to reach goals, improve results and remain more competitive in today’s global business world. Learn more.

If you have any additional questions, please contact customer support at or call 1-800-444-2742 or 1-773-867-1777.

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